Care by
Telehealth
Virtual visits with the Greatfaith care team, available to new and established patients when a visit can be handled appropriately without an in-person examination.
A Way to Reach the Same Care Team
Telehealth is a way Greatfaith delivers care, not a separate medical specialty. It connects a patient with the same practice that provides mobile primary care, psychiatric care, and wound care, using a scheduled remote visit instead of a visit in the home or community.
It works well when a clinician can gather what they need through conversation, history, and review of a patient's current situation. It does not replace an in-person visit when a hands-on examination is required, and it is not a substitute for emergency care.
When Telehealth May Be Appropriate
Whether a specific concern can be handled virtually is a clinical decision made with the patient.
Discussing Symptoms and History
Talking through a concern, background, and how a patient has been doing since the last visit.
Selected Follow-Up Visits
Checking in after a previous visit when a hands-on examination is not needed.
Medication Follow-Up
Reviewing how current medications are working, when clinically appropriate.
Care Planning
Talking through next steps and what a patient's care should look like going forward.
Family and Caregiver Involvement
Including a family member or caregiver in the conversation, when the patient authorizes it.
Deciding What Comes Next
Determining whether an in-person mobile visit or another level of care is the right step.
Telehealth Across Our Services
Primary Care by Telehealth
Some mobile primary care needs can be addressed virtually, including discussion of an ongoing condition, follow-up after a previous visit, and reviewing how a patient has been managing at home. When an assessment requires hands-on examination or vital signs, an in-person mobile visit is arranged instead. More about mobile primary care.
Psychiatric Care by Telehealth
Behavioral health visits are often well suited to a remote format, since much of the visit is conversation. Psychiatric evaluation and follow-up may be available virtually for new and established patients, subject to clinical evaluation and provider availability. More about psychiatric care.
Wound Care
Wound care depends on direct visual assessment and hands-on treatment, so it is provided through in-person mobile visits rather than by telehealth. More about wound care.
New and Established Patients
Telehealth is available to patients who are already receiving care from Greatfaith and to patients who are new to the practice. A new patient can begin with a telehealth visit when the reason for the visit is suitable for a remote format. Depending on what the clinician finds, an in-person mobile visit may be recommended as the next step.
Availability depends on clinical needs, scheduling, provider availability, and where the patient is located. Coverage and eligibility vary by plan, so contact the practice to confirm before care is scheduled.
When an In-Person Visit Is Needed
Telehealth is not right for every situation. A visit in the home or community setting is recommended when a clinician needs to examine a patient directly.
- A concern requires a hands-on physical examination
- A wound or skin concern needs direct visual assessment
- Vital signs or an in-person assessment are needed to decide next steps
- A remote visit is not workable for the patient's situation or setting
If a telehealth visit shows that an in-person assessment is needed, the care team discusses that with the patient and, where appropriate, arranges a mobile visit.
Not for Emergencies
Telehealth, this website, and the practice contact form are not for medical emergencies and are not monitored for urgent needs. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
How to Request a Telehealth Visit
- Call (424) 402-0661 or use the Request a Visit form and choose Telehealth.
- Share who the care is for and what the visit is about, so the team can tell whether a remote visit is suitable.
- The practice confirms coverage, eligibility, and availability before anything is scheduled.
- If a telehealth visit is appropriate, the team explains how to join it and what to have ready.
Questions About Telehealth
Who can use telehealth?
Both new and established Greatfaith patients. Whether a particular visit can be handled remotely depends on the clinical reason for the visit, scheduling, and provider availability.
What types of visits can be handled virtually?
Visits that can be carried out through conversation and review, such as discussing symptoms and history, selected follow-up visits, medication follow-up when appropriate, and care planning. Wound care is provided in person because it depends on direct assessment.
Can a new patient start with telehealth?
Yes, when the reason for the visit is suitable for a remote format. If the clinician determines that an in-person assessment is needed, that is discussed with the patient and a mobile visit can be arranged where appropriate.
What if I need an in-person examination?
The care team will say so and, where appropriate, arrange a mobile visit in the patient's home or community setting instead. Telehealth is one option among the ways Greatfaith delivers care, not a replacement for hands-on assessment.
Does insurance cover a telehealth visit?
Coverage, eligibility, benefits, provider participation, and payment vary by the patient's specific plan and the requested service. Contact Greatfaith to verify coverage before care is scheduled.
Not for Emergencies
This website and the practice contact form are not for medical emergencies and are not monitored for urgent needs. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Ask About a Telehealth Visit
Tell us who the care is for and what the visit is about, and the team will confirm whether a telehealth visit is appropriate.